FAQ
Frequently asked questions
What is the return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unused, unwashed, and in original packaging.
Please note: custom or personalized items are non-returnable unless they arrive damaged or defective.
To start a return, email us at Afromadeit@gmail.com with your order number and reason for return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility, unless the item was received damaged or incorrect.
How long do refunds take?
Once your return is received and approved, refunds are issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable. If a refund delay occurs, please contact your bank or payment provider first, then reach out to us.
Can I exchange an item?
Yes! We offer free size or item exchanges for eligible products within 14 days of delivery.
Email afromadeit@gmail.com with your order number and details to initiate an exchange.
Where do you ship?
We ship worldwide through our distribution partners across Africa and beyond.
Delivery times vary by region:
USA & Canada: 7–14 business days
Europe: 7–14 business days
Africa: 3–7 business days
Rest of the world: 10–20 business days
Tracking details will be emailed once your order ships.
How long will my order take to process?
Orders are usually processed within 2–5 business days before shipping.
Please note: handcrafted or made-to-order pieces may take slightly longer.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
How do I track my order?
Once shipped, you’ll receive an email with tracking details and a link to monitor your delivery in real time.
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale partnerships and custom collaborations.
Please contact us at afromadeit@gmail.com for inquiries.
Are AfroMadeIt products handmade?
Yes! Most of our products are handcrafted by skilled artisans across Africa.
Each piece is unique and may have slight variations — part of what makes your AfroMadeIt item special.